Enabling opportunities since 1878
We are here to help the people and businesses of Britain thrive over the long term
This means supporting our colleagues, customers and clients, and the communities and environment in which they operate. We do this by helping people and businesses unlock their potential and plan for the future with confidence, building relationships that stand the test of time.
It also means that we continue to be there for the long term, whatever the economic climate, making decisions that are right for today and for generations to come.
Our culture
Our distinctive culture and long-term approach are embedded throughout the organisation and embody our values.
This culture combines our values of service, expertise and relationships with our ways of working: teamwork, integrity and prudence. These values ensure we continue to provide excellent service for our customers and clients over the long term, bringing out the best in our people and supporting our strong reputation.
Our customer and partner success stories
Deep expertise
Case study: Close Brothers Motor Finance dealer masterclasses
Enhancing our face-to-face partnership offering and supporting dealers through the introduction of masterclasses.
Close Brothers Motor Finance dealer masterclasses aim to inform, educate and share expertise with our dealer partners as we look for ways to add value to their business, enabling them to improve efficiency and maximise profitability.
For the 2024 financial year, 19 masterclasses were delivered reaching 300 dealer partners face-to-face, with sessions covering the use of market insights and data trends.
Partners who attended a masterclass have since increased the number of customers they arrange finance for by 11% on average. Close Brothers Motor Finance has also approved an additional 21 stock funding applications from attendees to support their growth ambitions.
Feedback from our partners has been extremely positive. 88% of attendees said they would attend a future masterclass, with an overall rating of 4.8 out of 5.
“The knowledge and the information provided really helps. It was exactly what I needed to help grow my business.”
Anonymous, Farnborough
Consistent service
Case study: Noviniti Limited, provision of commercial housing
Providing high levels of personal service and specialism to help Noviniti Limited develop retail space for the NHS.
Noviniti Limited specialises in the provision of commercial spaces, predominantly for the healthcare sector at local, regional and national level. Their unique business model provides structures that allow the NHS Trust to obtain non-clinical facilities which are fully funded without any spend from government funds.
Working within a challenging timescale, Close Brothers Property Finance provided a loan facility to support Noviniti Limited in developing a new state-of-the-art main entrance and retail facilities at Basildon University Hospital.
“If we were asked whether we would use Close Brothers again on our future projects I would say 100% yes.”
Jonathan Houlston
Chief Operating Officer, Noviniti Limited
Long-term relationships
Case study: Briahaze Village Homes, new residential housing
Briahaze Village Homes, a Yorkshire-based family business spanning seven generations, started using Close Brothers over 30 years ago.
Having experienced difficulties with a previous lender during the recession in the early 1990s, Briahaze Village Homes was referred to Close Brothers and has borrowed from us ever since to fund the building of new residential houses.
During this time they have built 130 family homes, helping the local community and creating jobs for local workers. In today’s increasingly impersonal world, we recognise the value of building strong long-term relationships with our customers and clients, many of which span decades and generations, just like Briahaze Village Homes.
Our commitment to lend through the economic cycle has enabled our customers and clients to make the right decisions, and build plans for the future, knowing they have a partner to stand by them.
“We have been through three recessions with Close Brothers and they have always been there for us. It is a great working relationship, and they understand the property market and how it fluctuates.”
Jonathan Kitching
Owner, Briahaze Village Homes