Our Purpose
Close Brothers' purpose is to help the people and businesses of Britain thrive over the long term.
This means supporting our colleagues, customers and clients, and the communities and environment in which they operate, for the benefit of all our stakeholders. It means helping people and businesses unlock their potential and plan for the future with confidence, building relationships that stand the test of time. And it means that we continue to be there for the long-term, whatever the climate, making decisions that are right for today and for generations to come.
To achieve this, our long-term strategic approach place exceptional service at the heart of everything we do. Each of our diverse, specialist businesses have a deep industry knowledge, so they can understand the challenges and opportunities that our customers and clients face. We support the unique needs of our customers and clients to ensure that they thrive, rather than simply survive, whatever the market conditions.
We believe in putting our customers and clients first. Our cultural attributes bring out the very best of our people, skills and strong reputation that we have built with our stakeholders over many years. A combination of expertise, service and relationships with teamwork, integrity and prudence underpins our approach and gives us the tools to thrive over the long term.
And we recognise that to help the people and businesses of Britain thrive, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and clients, now and into the future.
What does it mean to thrive?
Thrive (verb): to grow strongly and vigorously, to do well, and prosper.
Blossom To unlock potential Succeed
Well being Self belief Determination
Flourish Overcoming setbacks
Seizing opportunity
Our Strategy
Our long-term strategic approach focuses on ways to protect, improve and extend our model, which in turn allows us to deliver excellent stakeholder outcomes in a wide range of market conditions.
We take a long-term approach to how we run our business, while engaging stakeholders and investing to strengthen our proposition and creating future value through maximising our potential and identifying new opportunities.
Our Culture
Our culture combines expertise, service and relationships with teamwork, integrity and prudence.
Adhering to these attributes ensures that we continue to provide excellent service for our customers and clients over the long term and supports the strong reputation we have built with our stakeholders.
We’re proud of our people whose expertise, passion and willingness to go the extra mile really set us apart. It’s what builds our long-term relationships with clients and customers that stand the test of time.
Expertise
We are committed to fostering a culture that attracts talent, grows and builds the expertise of our employees.
Teamwork
We promote teamwork in a fair and open environment, where individuals and their contributions are valued and respected.
Integrity
We insist on trustworthy behaviour and always acting with integrity – “doing the right thing”, internally and externally.
Service
We care about delivering excellent service and thinking that’s both entrepreneurial and disciplined.
Prudence
We take a prudent, robust and transparent approach to risk management.
Relationships
We take the time to understand and build strong long-term relationships with our clients, customers and all our stakeholders.
Our Responsibility
We recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.
We are committed to creating an environment where our colleagues feel motivated, proud to work for us and can thrive, and we foster an inclusive workplace to support them to reach their full potential.
We take pride in helping small businesses and individuals, creating jobs and opportunities in local communities across all our regions, and we take care to ensure that environmental considerations form an integral part of the decisions we make as a business.
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